Customer Comments are brought to you by ACRB Automotive Customer Relations Bureau.
From 45 reviews
I took my truck to Pro Care since the body shop was approved by my Insurance Company as an approved repair shop. The repairs were estimated to take 12 days but ran a few days over. My adviser told me that some of the replacement parts for …
My Husband and I took our Toyota Camry to Procare Collision on February 13, 2017 for accident damage repair. Mr. Adam Roland met with us, informed us that he would be our contact person and then inspected our vehicle. Adam made a list of all visible damage and cautioned us that there was probably hidden damage and that he would call and inform me of all items to be repaired, when the repairs would be completed and the expected cost, which he did do. A professional and a man of his word. Procare maintenance people replaced the crushed grill and bent fenders, replaced broken headlights, removed dents from the hood and realigned it and painted the car so well that I could not identify where the damage had been and the color matched. On February 17, Procare called and informed me that the car was ready for pick up. On February 18, I took possession of my car, test drove it and found no rattles, vibrations or air whistles. I am so impressed with Procare, from first contact to finish everything was handled professionally.
richard v. tagle
We've had the most positive experience with ProCare. They have taken great care of basically making our vehicle look new again with their excellent work. From the front office to the service team to the manager, all have gone out of their …
Pro Care called me with updates and very patiently answered my questions. My car looked as good as it did prior to my deer encounter! I would recommend to my family and friends.
I've taken all 3 of my BMW's here and received nothing but top notch customer service. Bill and JoAnn took EXCELLENT care of us. They did all the Hail work on my cars and a recent fender bender and got my cars out promptly. Will continue to…
professional, quick, knowledgeable. would definitely go back here if I needed repairs again.
ProCare has done work on several of our vehicles and has given nothing but outstanding customer service! Highly recommend them to anyone in need of a body shop!
Very friendly people. The environment of the workplace is clean. The best part was the body repairs were done within a week, the damaged part of the truck looks brand new. They cleaned the outside of the truck, all the tires and even the inside of the truck. They went beyond any other place I have ever had my vehicles worked on. I only wish they had a dropped off for a vehicle if it had to be towed overnight. I will definitely take any of my vehicles to them for body repairs. I wouldn't have long to wait.
ProCare did a fantastic job getting my car back to showroom new! Randall was the technician that worked with me and I was worrry free thanks to Randall communicating with my insurance company and keeping me informed.
Thanks ProCare! I'm proud to drive my car again!
The repair looks good. I was always kept up to date as to what was done and when the car would be ready. No complaints yet!
Awesome people. Great service
Been Jo Anna
ProCare Automotive does quality, guaranteed, prompt work. There were no surprises in the process of our repair. It is difficult to find businesses these days were customer satisfaction, quality in workmanship, and honesty is so important.
Procare was very professional and kept me updated every step of the way. When I got my car back, it looked brand new and they detailed the inside perfectly. I would definitely choose them again!
I want to commend Joann and Bill and the competent team at Pro Care. We had three cars with tremendous hail damage. Each of the cars was restored to showroom quality. Not only was the work of excellent quality but the staff continued to …
Amazing service. Friendly at the counter. Fully understood the process (timeline, insurance,etc). Great walk through of service on vehicle. Bill was great at explaining process. Would highly recommend.
Pro Care really came through for us when we're in a tough situation. They more than exceeded my expectations.
I pickup my 2011 Jeep , it looks great ProCare did a wonderful job with the repairs. Adam kept me informed during the repair process.
thanks you all for your hardwork and taking care of my car .
Great customer service and excellent work, very happy with my car. Were proactive in contacting me anyway to make sure everything was working properly. A refreshing change of pace. Highly recommended! Thank you ProCare, best automotive and …
They did a great job and had a fast turn around time. Randell was my rep and was very helpful
Excellent job done on my jaguar!
Awesome service, they sent a tow truck, picked up my car and fixed my baby for me. Alex the manager and JoAnn the front desk person were both very helpful. They explained the process to me before beginning and when I picked up my car, Alex …
Staff was great. Answered every question. Dropped vehicle off and was completed within a day. Vehicle was well managed and taken care of.
The work on my 2005 Ford Explorer Sport Trac was repaired using specified for standards. It look as well as it was when I purchased it. I was impressed with the time it took to repair.(5 business days) Very professional every step of the process from the front office to the adjusters. Again thanks for the professional job PROCARE.. Cornelius Stephens
Excellent service. Kept me informed all along the way. Car looks as good as new.
Great experience did a great job repairing my car keeper me inform thrust the whole process
The Owner Clay is a Awesome owner
These guys were great. Swamped with all the hail damage but I was surprised how quickly they could get me in and out and what a great job they did. Great customer service and was constantly updated on the status of my vehicle.
Hey guys I meant to write this review months ago when the hail hit. I want to thank Alex, Joan and Joe for being such great people! My car has been truly damaged from the hail storm and I want all to know that their customer service was …
Great service Alex Martinez helped me out with everything perfectly! I Crashed my vehicle and took it here to repair and they returned it like new! Highly recommend them!!
Not perfect but who is? They do a good job and they stand by there work!
Bill and JoAnn took real good care of us and I am very impressed with the work done to my 2016 Toyota Tacoma. So much hail damage but now it looks completely brand new once again. Thanks a lot! Definitely recommend.
Great service and professional staff. My car looks brand new. Awesome experience at Procare after such an unpleasant accident. I would recommend them to all of my family and friends
Great customer service especially having to handle so many customers in one place for hail damage!!!
Due to a recent hail storm my car was badly damaged. I was very concerned with ensuring my car be repaired properly. The first person I encountered was JoAnn. She was very courteous and patiently answered my questions. She then introduced …
My experience with ProCare the Fairdale location was excellent! Howard gave me a fair estimate and finished my 2011 Chevrolet Malibu on time as promised. He kept me informed at all times during the process and the vehicle looks GREAT!
I didn't get my car repaired here but I still had a good experience. JoAnn at the front counter went above and beyond to help my situation.
I have used this company twice; once in 2012 and then last week. I immediately went back to them, after my accident, because they did such a wonderful job in 2012. They didn't disappoint. They get the job done quickly and efficiently. My …
First class service all the way. I will never trust my car to another body shop. They always keep you informed of the progress on the car repair.
Although the car was repaired back to it's condition before the accident, my major concern was feedback and last minute repairs. Some things could have been addressed had inspections been conducted before the car was about to be picked up. …
A co worker backed into the rear view mirror on my wifes car. I took the car to them for an estimate. They were fast, courteous, very professional, and cheaper than the dealerhsip. I recommended them to my mother in law who had a fender …
I'm so glad to hear that we could help you with the rear view mirror! You just never know when something like that is going to happen. I really appreciate the review. Please let us know if there is ever anything else that we can do for you! Cheers – Clay, Owner
I have been doing business with Pro Care for many years. If you want a shop that will help you through the entire process, make sure it is done right, and treat you like they appreciate you, then you found the right Body Shop.
Thanks for the stellar and flattering review last year! I definitely think that it's important to keep my customers informed throughout the process and I appreciate everyone that comes through my door. Thanks so much for the excellent review! Cheers – Clay, Owner
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Request an appointment for an estimate between 9 am & 5 pm. From dents and dings to hail damage, frame work and paint scratches. No job is too big or small.